Shipping policy

Honey Biotics Shipping Policy

At Honey Biotics, we aim to process and dispatch all orders as quickly and efficiently as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods or peak seasons, processing times may be slightly extended.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times are provided as a guide only and may vary depending on courier services and location.

Australia

Standard Shipping: 2–8 business days
Express Shipping: 1–4 business days

International Shipping

Delivery times vary by destination and customs processing requirements.

Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing tracking details where available.

International Duties & Taxes

International customers may be responsible for customs duties, taxes, or import fees imposed by their country. Honey Biotics is not responsible for these charges.

Incorrect Shipping Information

Please ensure all shipping details are correct before placing your order. Honey Biotics is not responsible for delays or lost parcels resulting from incorrect or incomplete addresses supplied by the customer.

Lost or Delayed Shipments

While we work with trusted shipping providers, delivery delays can occasionally occur outside our control. If your order appears lost or significantly delayed, please contact us and we will assist in lodging an enquiry with the carrier.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and products so we can assist in resolving the issue.

Contact Us

For any shipping enquiries, please contact Honey Biotics customer support through our website or official email channels.

Honey Biotics creates market-leading skincare for challenging skin, combining advanced natural ingredients with modern skin science. Our range is formulated with high-impact botanicals and active ingredients sourced sustainably and ethically from Australia, New Zealand, and around the world.

Dermatologically tested and suitable for most skin types, our products are designed to comfort, nourish, and support real results — while our eco-conscious approach and Save the Bees program help protect bee populations and support families in developing countries.