FAQ's

If you have any more questions about our products, please don't hesitate to email us at hello@honeybiotics.com or use the contact us form.

Yes, All our products are dermatologically tested for even very sensitive skin or TGA listed for their skin care benefits.
Honey Biotics Intense Moisturiser is a unique, 100% Natural and 100%
active treatment for these persistent conditions. It will reduce the symptoms of these conditions and also helps to heal the skin between breakouts.
UMF stands for Unique Manuka Factor which is an industry measurement for the effectiveness of Manuka Honey. Sometimes Manuka Honey is rated by another term, MGO (methylglyoxal).

Both measurements are useful indicators of the strength of Manuka Honey but UMF
takes into account more factors that determine the overall quality of the Honey UMF measurements take this into account and also takes into account two other factors DHA (dihydroxyacetone) and Leptosperin.

We use UMF15+ Manuka Honey in our products which can be converted to MGO 514+.
All of our products are made to be used by everybody, but if you happen to suffer from dry skin or persistent conditions such as eczema, psoriasis or dermatitis, then we highly recommend you try Honey Biotics Intense Moisturiser.

We do use delicious Manuka Honey in our products and whilst they won’t hurt you, they are not made for consumption.
Our products are rigorously tested, however if you are already allergic to honey or any of our other ingredients, we recommend you discontinue use.
Yes, our products are safe for kids and babies to use. Our Intense
Moisturiser is particularly effective in treating nappy rash, bites, cuts and burns which are common in children.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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